LabCoat is a unified lab management platform — the Admin Dashboard for administrators, a mobile app for on-the-benchtop workflows, and a robust backend that powers inventory, protocols, waste tracking, and integrations. This page helps you find answers quickly and contact our support team when needed.
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If you have questions or need assistance, contact our support team:
By email: admin@lab-coat.ai
By phone: +1 (636) 497-9717
13 Questions
This app is a comprehensive lab inventory management system designed for laboratory professionals. It helps teams manage chemicals, equipment, protocols, waste, and workflows — all from a single, easy-to-use platform.
The inventory management feature lets you track all lab items in real time, including chemicals, equipment, and supplies. You can add, update, and monitor stock levels, set low-stock alerts, and maintain a complete history of item usage.
Protocol management lets you create, store, and access standardized lab procedures directly within the app. This ensures your team follows consistent, up-to-date protocols for every task, reducing errors and improving compliance.
The waste management feature enables you to log, categorize, and track all lab waste according to regulatory standards. It helps ensure your lab stays compliant with environmental and safety regulations by maintaining accurate disposal records.
The waste collector functionality is a dedicated module for personnel responsible for collecting and disposing of lab waste. It provides them with a clear, organized view of pending waste pickups, disposal instructions, and collection logs.
You can generate detailed waste reports from within the app at any time. These reports summarize waste categories, quantities, disposal methods, and timelines — making audits and regulatory submissions straightforward.
The order a new chemical feature lets you submit chemical procurement requests directly from the app. You can search for the required chemical, specify quantities, and track the status of your order — all without leaving the platform.
The NFC (Near Field Communication) functionality allows you to scan NFC tags attached to lab items, storage units, or equipment using your mobile device. This enables instant identification, quick access to item details, and seamless inventory updates without manual data entry.
The lab workflow feature helps you plan, assign, and monitor laboratory tasks and processes. It streamlines daily operations by giving your team a clear view of ongoing activities, task ownership, and progress — reducing bottlenecks and improving efficiency.
Storage management allows you to organize and monitor all lab storage locations, including shelves, refrigerators, freezers, and cabinets. You can assign items to specific locations, track capacity, and quickly locate any item within the facility.
Yes, the app includes a set of built-in tools designed to assist with common lab tasks. These tools are accessible directly from the app and are intended to complement your existing workflows and equipment.
You can submit feedback or report any issues through the dedicated Feedback section within the app. We value your input and use it continuously to improve the experience. Your feedback is reviewed by our team and helps shape future updates and features.
To delete your account, go to your Profile section within the app. There you will find an option to delete your account. Please note that this action is permanent and cannot be undone, so make sure to save any important data before proceeding.